HP Computer: 2 Ian and Anne: 0

If you’ve been reading this blog for awhile, you’ll remember that we had to buy a new laptop in March, and then immediately had problems with it.  If you can’t remember, here’s a refresher:  https://mayfamily.wordpress.com/2009/03/07/sometimes-technology-isnt-all-that/.

We”ve been doing pretty well with the computer after the HP chick in India stripped and completely reinstalled the operating system…..until this week.

That feared message of  there being an error with the hard drive & the warning to back everything up before it is forever lost came up.

We bought the warranty for this computer.  (Hah!!! The Hard Drive warning message just popped up again!!!)  They (Best Buy) assured us it would be covered all around the world.  Upon clarification when we had problems, well…….They would pay for it, after we took it to a warranted dealer/distributor and then sent them copies of the bill and warranty.  What is it about all of that song and dance that makes me believe that we’d never see a dime of reimbursement for the repair/replacement?

I’m trying not to be bitter.  But come on!?!   So, we called HP.  Of course, they would ship us a replacement hard drive immediately.

Oh, but not outside of the United States, and the hard drive would need to be returned in the original box to HP within 15 days. 

I don’t know about you, but a computer box is not one of the essentials I keep out of a storage space when I’m packing up my entire life, let alone something I “keep” with a dear relative “just in case”.   That’s what I do with my will and life insurance papers!   And, it might just be me, but I don’t think that Kenya Posta has proved reliable enough to get something important to the States…..let alone within 15 days.

Sooooo….We’re open to grand ideas.

Our best idea yet is to Fed Ex our hard drive to a relative in the states, call HP and ask for leniency on the “original packing requirement”, have the relative call HP for the replacement drive, receive the replacement hard drive, then have them ship the defective hard drive back to HP, then somehow get the replacement hard drive to us here in Kenya, preferably in person (again, that whole getting through customs ….and the mail service hasn’t been so reliable).  If seeds can’t get through, I’m not thinking that a HP laptop Hard drive will either.

Or just go and buy a freakin new one.

Again, we’re open to ideas all of you smarty pants.  And I mean that with all due respect!

Advertisements

One response to this post.

  1. Posted by Grammy on July 6, 2009 at 4:37 pm

    How about communicating with an HP VIP with your situation….letting them know your situation and the blog?

    Reply

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: